Shipping Policy

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Shipping Policy

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Delivery & Shipping Policy – PharmaDrop.net

At Pharma Drop, we aim to provide you with a reliable and smooth shopping experience. Please review our delivery and shipping terms below.

General

  • We strive to maintain accurate stock levels; however, occasional discrepancies may occur where some items in your order may be unavailable.

  • In such cases, we will dispatch the available products and notify you about any out-of-stock items.

  • You may choose to wait for restock or request a refund for those unavailable products.

We use Royal Mail Special Delivery for next-day deliveries within the UK. To qualify, your order and payment must be completed before the daily cut-off time. Please note that cut-off times may be adjusted during peak periods or postal disruptions.

Delivery Times

  • We aim to dispatch all orders within 1–2 business days after receiving payment.

  • Delivery times may be affected by unforeseen circumstances such as weather conditions, strikes, or postal service delays.

International Delivery Times

  • For orders outside the UK, dispatch usually occurs within 48–72 hours of payment.

  • Delivery times depend on customs processing and courier services and may take up to 8–10 days.

Business Hours

  • Our operations run Monday to Friday during standard business hours, excluding UK national holidays.

  • We make every effort to minimize shipping delays during holiday seasons.

Change of Delivery Address

If you need to update your delivery address, please contact us before your order is dispatched.

Delivery Delays

If your order has not arrived within the expected timeframe, please get in touch with us so we can investigate. Once shipped, you will receive a tracking number via email.

Damaged Parcels

  • If your package arrives damaged, please refuse delivery and contact our customer service immediately.

  • If the delivery occurred while you were absent, please reach out to customer service for assistance.

Failed Deliveries

If a delivery attempt is unsuccessful and you are not available, the courier will leave a notification card. You are responsible for arranging redelivery or collecting your parcel from the courier’s local depot.

Duties and Taxes

  • All product prices on our website include sales tax (VAT) where applicable.

  • For international orders, additional customs duties or local taxes may apply, which are the responsibility of the customer.

Customer Service

For any questions or assistance related to your order, please contact our support team:
👉 https://pharmadrop.net/contact-us/